What's New for 2009

"The conference was excellent! It got off to a strong start with the three distinguished economists and never looked back. I was amazed by the line-up of speakers and the great mix of analysts (Deloitte, AMR, PWC, ...) and practitioners (P&G, Unilever, TRW, Applied Materials, ...). You couldn't have done any better with hitting the right balance.
Thank you again for putting together a great conference. I look forward to being associated with this conference from now onwards."
- Vasant Bennett, President & Managing Partner, Billy-Wehmiller International Resources

See what everyone's saying about our events

This year, we've taken the most successful aspects of our previous events, and have built on them to create a powerful program that is both quality-driven and customizable to your needs. We have added new features, key themes, and have expanded the program tracks to include an Executive Agenda for Mature SSOs and Mature BPO content. See what else is new:

  • 40+ Brand New Speakers -Meet and speak with industry leaders from Wal-Mart, Nike, Rogers Communication, Cigna, Kraft,  Dow Jones/News Corporation and more!
  • Exclusive On Stage Interviews:  Behind the Scenes with Xerox and Wal-Mart Shared Services
  • Tailored Content for All Levels of Maturity – Follow our symbol guide to direct your conference itinerary (can we insert the guide here?)
  • Executive Agenda for Mature SSOs
  • Team CFO: A Trio's Vision of Success in Shared Services
  • 2 Brand New Site Tours @ Caterpillar & Andrew Corporation
  • 2010 Location Outlook: Evaluating the Evolving Regions to Maximize Your Offshoring Strategy – Hear Direct Experiences from the China, India and Mexico Markets

BPO Exclusive Content:  Smart & Innovative Contracting Strategies for Partnership Success

Hear about the current state of the BPO industry - the significant changes in the market, both from buyer and supplier perspectives, and what steps need to be taken to ensure the continual growth of the business. Sourcing Leaders will discuss the answers to these compelling questions:

  • What are the most frequently negotiated terms and conditions in outsourcing agreements – and what should    they be, if we are seeking to create positive business outcomes
  • What global sourcing risks can be mitigated by effective contract terms and conditions
  • How do you really establish whether your new BPO partner has the scale, language capability, internal  management and measurement reporting systems that map you, the client, to create a truly collaborative environment
  • How do you ensure innovation is part of your outsourcing experience?
  • How do you contract for innovation?
  • How do you leveraging globalization to drive business transformation?

Brand New Formats:

Learning Lab: In these interactive sessions, the speaker sets the agenda with a brief presentation outlining the topic, the driving forces behind it, and presents their case study with examples. For the second half of the presentation, the group works through several exercises, leveraging the information just gained during the presentation portion. Supplementary material is provided to guide you through the sessions and for future reference.

Executive Agenda for Mature SSO's: Designed for mature shared services and outsourcing practitioners, this year's program features an Executive Agenda, which focuses on innovation and growth in their SSCs. Attendance is limited to pre-qualified end-users only, so participants will be immersed in discussions with similar-level peers to ensure that the content is not diluted. Contact Naomi Secor at Naomi.Secor@iqpc.com directly to apply for this exclusive opportunity!



SSON provides research, training, and networking for over 4,500 shared services executive members from over 50 countries around the world. Whether you need resources to write a report, facts to benchmark performance against or simply want to meet some of your peers at the same stage of development we can support. Sign up today, pay only $149.99 USD and receive benefits that will help you to take your implementation to the next level. Website: www.ssonetwork.com l Email: info@ssonetwork.com l Phone: +44 (0)20 7368 9300