Pre-Conference Master Class: Monday, September 28, 2009

2:00pm – 6:30pm  Workshop A: SS101: The Fundamentals of Designing, Building and Implementing a Shared Services Operation

Shared Services often start as an opportunity to cut costs and consolidate staffing levels. Reducing costs and eliminating redundancy will always remain an important feature of SSCs. However when you are designing your Shared Services framework, you can build a structure that will allow for significant growth in scope and scale for the years to come without requiring the significant levels of restructuring. This classroom master class will focus on building a business case that will gain executive buy-in demonstrating how Shared Services will add value as well as achieve cost savings.

• Realize the importance of building a business case to support the implementation of shared services
• Create and maintain buy-in
• Instill a customer service culture in your team
• Source talent from beyond functional boundaries with shared service expertise
• Identify who your competitors are for you shared services center
• Build a shared services framework for growth

Sam Poston
Senior Vice President
ScottMadden

Brad DeMent
Partner
ScottMadden